Effective Date: 30 May 2025
1. Quotations & Validity
- All costs provided exclude VAT, where applicable.
- Quotations are valid for thirty (30) days from the quotation date.
- Quoted costs are guide estimates based on anticipated creative direction, timelines, and production requirements, subject to client co-operation and timely provision of materials. Significant changes may result in additional charges, with prior notice given.
2. Payments & Invoicing
- A minimum deposit of 40% of the total quoted cost is required before project commencement.
- No creative or development work begins without written/verbal approval and deposit.
- Remaining 60% is due upon final delivery or project completion, or as staged payments.
- Invoices are due within fourteen (14) days. Late fees (10%) may apply.
- Staged projects require payment at the end of each phase before proceeding.
- If a project exceeds 12 weeks, 25% of remaining balance may be invoiced.
- Third-party services may require 100% upfront payment.
3. Project Scope & Timeline
- Timeline starts after deposit and all materials are received.
- Delays due to client or external causes may extend timelines.
- Velra is not liable for delays due to force majeure or third parties.
4. Revisions & Creative Work
- Includes up to 2 creative options and 3 rounds of revisions.
- Further revisions may be charged.
- No refund of deposit if no approved direction after 3 rounds.
- All stages require written sign-off before proceeding.
- Final creative direction remains with Velra unless agreed otherwise.
5. Ownership & Copyright
- All work remains Velra’s property until final payment.
- Client gains rights to final deliverables upon full payment.
- Rejected concepts and source files are not included.
- Web design ownership does not include proprietary code or CMS.
6. Content & Assets
- Client provides all necessary content unless agreed otherwise.
- Additional services like copywriting or stock imagery are charged extra.
- Stock images range £25–£45. Bespoke assets are cost + 15%.
7. Meetings & Communication
- Key-stage meetings are included. Additional time may be charged.
- All approvals and decisions must be provided in writing.
8. Hosting, Domain & Third-Party Services
- Velra requires all websites to be hosted on a server managed or approved by the agency to ensure performance and security.
- If the client insists on using their own hosting provider, Velra may accommodate this but may charge additional fees for support or troubleshooting.
- Domain registration and renewals can be handled by Velra or the client. Velra is not liable for issues when the client manages their own domain.
- Velra is not responsible for issues arising from third-party services including email, analytics, or plugins unless directly managed by the agency.
- No liability is accepted for hosting outages, DNS errors, data loss, malware, or service disruptions outside of Velra’s control.
9. Colour Matching & Printing
- Exact colour matching is not guaranteed due to technical variances.
- Proofs may be requested at an additional cost.
- Velra recommends using in-house print suppliers for full quality control. No responsibility is taken for third-party print issues post-handoff.
10. Confidentiality
Velra will not disclose or use your information beyond contract purposes. Both parties agree to mutual confidentiality.
11. Promotion & Credit
- Velra may display work in portfolios, awards, or case studies.
- Proper credit should be provided on final works when applicable.
- Velra will include its registered name in the footer of the client's website by default, unless a different arrangement is agreed upon in writing.
12. Defects & Warranty
- Clients must report defects within 30 days of final invoice.
- No liability after this period.
13. Legal & Jurisdiction
Governed by UK law. Disputes will be handled in UK courts.
14. General
- Velra may revise these terms at any time with immediate effect.
- These terms override all previous agreements.
- Acceptance of quotation or deposit confirms acceptance of terms.
Questions? Email: hello@velra.co.uk
Related Terms
For information about our advertising practices and lead generation offers (including website packages from £350), please see our Advertising Terms & Conditions page.
