Healthcare
Chellaston Hearing Services
Audiologist
- Client
- Chellaston Hearing Services
- Sector
- Healthcare
- Role
- Digital strategy | UX and UI design | Website development
- Live website
- Visit website
Context and challenge
What needed to change.
Chellaston Hearing Services wanted a modern, friendly website that would feel reassuring and easy to use for patients of all ages. The goal was to improve clarity, trust, and accessibility while keeping the experience simple and welcoming.
Strategic insight
The opportunity we found.
For patients seeking hearing support, reassurance and clarity are part of the service experience. The website needed to reduce uncertainty before the first conversation and make the route to booking feel simple at every age and level of digital confidence.
Approach
How we moved it forward.
We designed and developed a clean, calm website focused on usability and trust. Clear service information, simple navigation, and a friendly visual style help patients quickly find what they need and feel confident booking an appointment. The site was optimised for speed, mobile use, and local visibility.
Creative decisions
What shaped the final direction.
A calm visual palette, generous spacing and plain-language service hierarchy create a reassuring first impression. Navigation and calls to action remain direct, while responsive layouts and accessible contrast make important information easier to use across devices.
Supporting work
The work in context.
Outcome
What changed as a result.
Chellaston Hearing Services now has a digital presence that feels consistent with the care patients receive in person. Visitors can understand the available services, navigate confidently and reach the clinic without unnecessary friction.
“Velra made the whole process easy from start to finish. The new website feels clear, welcoming, and much easier for our patients to use.”
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